“Facial recognition is latest marketing tool”
By Shan Li and David Sarno
Los Angeles Times
Picture this: You stop in front of a digital-advertising display at a mall and suddenly an ad pops up touting makeup, followed by one for shoes and then one for butter pecan ice cream.
It seems to know you’re a woman in your late 20s and, in fact, it does. When you looked at the display, it scanned your facial features and tailored its messages to you.
Once the stuff of science fiction and high-tech crime fighting, facial-recognition technology has become one of the newest tools in marketing, even though privacy concerns abound.
The Venetian resort, hotel and casino in Las Vegas has started using it on digital displays to tailor suggestions for restaurants, clubs and entertainment to passers-by.
Kraft Foods and Adidas say they are planning to experiment with it this year to push their products.
A group of U.S. bar owners in Chicago last month started using facial recognition, in conjunction with mounted cameras, to keep tabs on the male/female ratio and age mixes of their crowds. Patrons planning a night out can use mobile apps to get a real-time check of a venue’s vibe.
“This helps people avoid those hit-or-miss nights,” said Cole Harper, 27, co-founder of SceneTap, the company that makes the app.
The commercial applications of facial recognition contrast with those law enforcement uses to identify specific individuals. Companies, at least at this point, mostly just want to pinpoint a demographic based on age and gender to tailor their ads.
But even this facial-recognition-lite alarms privacy advocates, given that it could greatly popularize and expand use of the technology.
Intel, which makes such software, said it’s widely adaptable.
“You can put this technology into kiosks, vending machines, digital signs,” said Christopher O’Malley, director of retail marketing in Intel’s embedded and communications group. “It’s going to become a much more common thing in the next few years.”
So far, the technology is in most use commercially in Japan, where a variety of businesses use it to customize ads.
“It’s not just clothing stores or restaurant chains,” said Joseph Jasper, spokesman for NEC, which makes display screens used for facial-recognition-driven ads. Banks, for example, use it to target customers based on their ages, separating out older customers from younger ones, who are more likely to be opening their first account.
The technology works by digitally measuring the distance between the eyes, the width of the nose, the length of a jawline and other data points. Law-enforcement agencies that use facial recognition — as was done during the recent London riots — compare the measurements against photos in databases.
But for most marketing uses, the measurements are compared with standardized codes that represent features typical of males and females in various age brackets.
Adidas is working with Intel to install and test digital walls with facial recognition in a handful of stores either in the U.S. or Britain. If a woman in her 50s walks by and stops, 60 percent of the shoes displayed will be for females in her age bracket, while the other 40 percent will be a random sprinkling of other goods.
“If a retailer can offer the right products quickly, people are more likely to buy something,” said Chris Aubrey, vice president of global retail marketing for Adidas.
Privacy advocates worry the technology is one more way for companies to quietly gather data about people without their permission or even knowledge. In June, Facebook rolled out a facial-recognition feature worldwide that could pinpoint individuals. It was used to automatically identify friends when you uploaded photos of them onto the social network.
When members realized this was happening, many objected. The feature still exists, but the company apologized and made it more clear how users can opt out.
Earlier this year, Google said privacy concerns drove it to abandon a project for mobile phones that would have enabled users to snap photos of someone and then run a search online for other photos of the person.
“We built that technology and we withheld it,” Google Executive Chairman Eric Schmidt said.
The nonprofit Electronic Privacy Information Center said such uses of facial recognition have the potential to violate civil liberties.
“What if the government starts compiling a database of everyone who shows up to protests?” asked Marc Rotenberg, executive director of the group. “There are so many First Amendment and human-rights concerns. It’s a slippery slope.
David Thompson, an attorney at Munger Tolles & Olson who specializes in privacy law, said the use of facial recognition can catch and expose people during very sensitive moments of their lives, such as going to an abortion clinic or a cancer-treatment center.
“The problem is that there are things we do that we don’t need a permanent record of,” Thompson said. “I don’t need other people to know where I’ve been and what I’m doing.”
Ed Warm, co-owner of Joe’s Bar in Chicago, said many customers were excited about the SceneTap app, which gave them the demographics of the crowd in the bar, but were clueless that facial-recognition technology made it possible.
“Frankly, almost no one seemed to care how it worked,” Warm said.
Sami Ari, 27, a social-media marketer, is one of about 8,000 people who have downloaded the app. He knew it was facial recognition and didn’t mind it.
“I use it at least once a week to find a cool place for me and my friends to hang out,” Ari said.
“It’s not that scary,” he added. “I always get upset at new Facebook privacy settings, and then I get over it.”